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Our Programs

PPL OnTrack

Tri County Community Action offers the PPL OnTrack Program to income-qualified households with existing and active PPL accounts.


Are you struggling on a limited income to pay the full cost of your electric service?

OnTrack is a special payment plan for PPL Electric customers with limited income.The benefits of enrolling in the PPL Ontrack Program include*

  • A reduced monthly payment for your electric service.

  • Cancellation of a portion of debt owed for every on-time payment made to PPL Utilities.
  • Referrals for energy education and weatherization services.

Tri County Community Action offices are closed and therefore NOT currently accepting walk-in clients. 

The PPL Regulatory Programs team has transitioned to working from home and remains available to support their customers during traditional work hours. 

Although Tri County Community Action and other Community Partners are not accepting in-person customer appointments/walk-ins until further notice, you can apply for OnTrack and Operation HELP online. PPL customers can also apply over the phone and uploading their required documents. 

*Benefits and continued enrollment in the PPL OnTrack Repayment Program are all dependent upon customer making on time monthly payments and adhering to all policies and procedures which will be provided to customer at time of enrollment.


Do I Qualify for OnTrack?

Check the income table below to see if you qualify for OnTrack assistance.

Members of household Maximum Income
1 $19,140
2 $$25,860
3 $32,580
4 $$39,300
5 $46,020
6 $$52,740
7 $59,460
8 $66,180
For Additional Members Add $6,720 for each additional person

Security Deposit Waiver

For new or existing PPL Utilities customers we also offer a security deposit waiver. Customers must first meet income guidelines to be considered for a waiver (up to 250% of FPIG). To request a security deposit waiver contact PPL Utilities directly at 1-800-DIAL-PPL (800-342-5775).


Operation HELP for Perry County Residents 

Are you struggling to pay your energy bill? Operation HELP might be able to ease your financial burden. Operation HELP is funded by PPL, its employees and customers to assist in paying the energy bills of individuals and families with special hardships. Donations can be used to aid in the payment of any type of home heating bill – not just electric.

If you are a person of low-income (at or below the 200 percent of the federal poverty level) and reside in PPL’s service area, you might be eligible for Operation HELP.

Because of the impact from COVID-19, Operation HELP is now available to all counties. Contact pplontrack@cactricounty.org for more information.


Satellite Offices

We have offices in Cumberland, Dauphin, and Perry County. 

Thank You 2020 Sponsors!