Tri County Community Action offers the PPL OnTrack Program to income-qualified households with existing and active PPL accounts.
The benefits of enrolling in the PPL Ontrack Program include*
- A reduced monthly payment for your electric service.
- Cancellation of a portion of debt owed for every on-time payment made to PPL Utilities.
- Referrals for energy education and weatherization services.
Tri County Community Action offices are closed and therefore NOT currently accepting walk-in clients.
The PPL Regulatory Programs team has transitioned to working from home and remains available to support their customers during traditional work hours.
Although Tri County Community Action and other Community Partners are not accepting in-person customer appointments/walk-ins until further notice, you can apply for OnTrack and Operation HELP online. PPL customers can also apply over the phone and uploading their required documents.
Visit PPL’s website to apply online for OnTrack or Operation HELP.
*Benefits and continued enrollment in the PPL OnTrack Repayment Program are all dependent upon customer making on time monthly payments and adhering to all policies and procedures which will be provided to customer at time of enrollment.
Do I Qualify for OnTrack?
Check the income table below to see if you qualify for OnTrack assistance.
|Members of household||Maximum Income|
|For Additional Members||Add $6,720 for each additional person|
Security Deposit Waiver
For new or existing PPL Utilities customers we also offer a security deposit waiver. Customers must first meet income guidelines to be considered for a waiver (up to 250% of FPIG). To request a security deposit waiver contact PPL Utilities directly at 1-800-DIAL-PPL (800-342-5775).
Operation HELP for Perry County Residents
Are you struggling to pay your energy bill? Operation HELP might be able to ease your financial burden. Operation HELP is funded by PPL, its employees and customers to assist in paying the energy bills of individuals and families with special hardships. Donations can be used to aid in the payment of any type of home heating bill – not just electric.
If you are a person of low-income (at or below the 200 percent of the federal poverty level) and reside in PPL’s service area, you might be eligible for Operation HELP.
Because of the impact from COVID-19, Operation HELP is now available to all counties. Contact firstname.lastname@example.org for more information.
We have offices in Cumberland, Dauphin, and Perry County.
1514 Derry Street
130 South Penn Street
Shippensburg, PA 17257
129 Market Street
Newport, PA 17074
20 Clearfield Street
Elizabethville, PA 17023
201 Wyoming Street
Royalton, PA 17057
125 North Enola Drive, Suite 204B
Enola, PA 17025