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PPL OnTrack

Housing Security

OnTrack

Energy Assistance through OnTrack

Tri County Community Action offers the PPL OnTrack Program to income-qualified households with an existing and active PPL account.

OnTrack Walk-In Hours of Operation:

Monday - Thursday 9 a.m. - 5 p.m.

We are not open for walk-in service on Fridays.

Walk-ins will need to complete their OnTrack application and provide proof of income.

Click the button below for examples of proof of income.

Are you struggling on a limited income to pay the full cost of your electric service?

OnTrack is a special payment plan for PPL Electric customers with limited income (see income table below). The benefits of enrolling in the PPL Ontrack Program include*

  • Stopping a potential electric service shutoff.
  • A reduced monthly payment for your electric service.
  • Cancellation of a portion of the debt owed for every on-time payment made to PPL Utilities.
  • Referrals for energy education and weatherization services.

Apply online or find the downloadable pdf of the applications in English or Spanish below.

Applications are also available at our TCCA locations.

*Benefits and continued enrollment in the PPL OnTrack Repayment Program are all dependent upon customer making on time monthly payments and adhering to all policies and procedures which will be provided to customer at time of enrollment.

Or, download the application below:
  • Application Instructions
    Instructions for Completing the Application's PPL OnTrack Payment Program

    1. Please list your name as it appears on your electric bill. Enter your PPL Electric account number, your phone number, and a secondary phone number (if applicable). Put an email address (if applicable). Tell us how you would like to receive information about this Ontrack app.

    2. Check the box for employment status for the head of the household.

    3. Provide the name, age, source of income, and amount for each household member. If a household member has no income, check the No Income box. Attach copies of all proof of income to this application. (example: pay stub, eligibility letter, income tax return)

    4. You could receive free air conditioning! Provide basic information about your property and review eligibility.

    5. List the amount you pay for mortgage, rent, or subsidized housing/Section 8. Select the type and amount paid for primary heat source and list the amount of monthly expenses.

    6. Sign and date the application.

    Instrucciones para completar el programa de pago PPL OnTrack de la aplicación 

    1. Indique su nombre como aparece en su factura de electricidad. Ingrese su número de cuenta de PPL Electric, su número de teléfono y un número de teléfono secundario (si corresponde). Ponga una dirección de correo electrónico (si corresponde). Díganos cómo le gustaría recibir información sobre esta aplicación OnTrack

    2. Marque la casilla de la situación laboral para la cabeza de la familia.

    3. Proporcione el nombre, la edad, el origen de los ingresos y la cantidad de cada miembro del hogar. Si un miembro del hogar no tiene ingresos, marque la casilla Sin ingresos. Adjunte copias de todas las pruebas de ingresos familiares a esta solicitud.  
    (Ejemplo: recibo de pago, carta de elegibilidad, declaración de impuestos sobre la renta)

    4. ¡Podría tener climatización gratuita! Proporcione información básica sobre su propiedad y revisaremos la elegibilidad.

    5. Enumere la cantidad que paga por hipoteca, alquiler o vivienda
    subsidiada/Sección 8. Seleccione el tipo y la cantidad pagado por la fuente primaria de calor y enumere el monto de los gastos mensuales.

    6. Firme y feche la solicitud.

Do I Qualify for OnTrack?

Check the income table below to see if you qualify for OnTrack assistance.

Members of household Maximum Income
1 $21,870
2 $29,580
3 $37,290
4 $45,000
5 $52,710
6 $60,420
7 $68,130
8 $75,840
For Additional Members Add $7,710 each additional person

Security Deposit Waiver

We also offer a security deposit waiver for new or existing PPL utility customers. Customers must meet income guidelines to be considered for a waiver (up to 250% of FPIG).

To request a security deposit waiver, contact PPL Utilities directly at 1-800-DIAL-PPL (800-342-5775).

Find the TCCA Agency Near You

We have offices in Cumberland, Dauphin, and Perry Counties.

Contact any TCCA agency by emailing communications@cactricounty.org or by phone (717) 232-9757.

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