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PPL OnTrack

Housing Security

OnTrack

Energy Assistance through PPL's OnTrack


Tri County Community Action offers the PPL OnTrack Program to income-qualified households with an existing and active PPL account.


OnTrack Walk-In Hours of Operation:

Monday - Thursday 9 a.m. - 5 p.m.

We are not open for walk-in service on Fridays

Walk-ins will need to complete their OnTrack application and provide proof of income.
Click the button below for examples of proof of income.

Are you struggling on a limited income to pay the full cost of your electric service?

OnTrack is a special payment plan for PPL Electric customers with limited income (see income table below). The benefits of enrolling in the PPL Ontrack Program include*

  • Stopping a potential electric service shutoff.
  • A reduced monthly payment for your electric service.
  • Cancellation of a portion of the debt owed for every on-time payment made to PPL Utilities.
  • Referrals for energy education and weatherization services.

Apply online or find the downloadable pdf of the applications in English or Spanish below.

Applications are also available at our TCCA locations.

*Benefits and continued enrollment in the PPL OnTrack Repayment Program are all dependent upon customer making on time monthly payments and adhering to all policies and procedures which will be provided to customer at time of enrollment.

Or, download the application below:

Do I Qualify for OnTrack?

Check the income table below to see if you qualify for OnTrack assistance.

Members of household Maximum Income
1 $20,385
2 $27,465
3 $34,545
4 $41,625
5 $48,70
6 $55,785
7 $62,865
8 $69,945
For Additional Members Add $7,080 for each additional person

Security Deposit Waiver

We also offer a security deposit waiver for new or existing PPL utility customers. Customers must meet income guidelines to be considered for a waiver (up to 250% of FPIG).

To request a security deposit waiver, contact PPL Utilities directly at 1-800-DIAL-PPL (800-342-5775).


Find the TCCA Agency Near You

We have offices in Cumberland, Dauphin, and Perry Counties.

You can contact any TCCA agency by email pplontrack@cactricounty.org or by phone (717) 232-9757.

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