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PPL OnTrack

Housing Security


Energy Assistance through PPL's OnTrack

Tri County Community Action offers the PPL OnTrack Program to income-qualified households with an existing and active PPL account.

Are you struggling on a limited income to pay the full cost of your electric service?

OnTrack is a special payment plan for PPL Electric customers with limited income (at or below 150 percent of the federal poverty level). The benefits of enrolling in the PPL Ontrack Program include*

  • Stopping a potential electric service shutoff.
  • A reduced monthly payment for your electric service.
  • Cancellation of a portion of the debt owed for every on-time payment made to PPL Utilities.
  • Referrals for energy education and weatherization services.

Due to COVID-19 restrictions, Tri County Community Action is NOT currently accepting walk-in clients. However, you can place your applications in the dropbox outside our office on Derry Street.

Although Tri County Community Action and other Community Partners are not accepting in-person customer appointments/walk-ins until further notice, you can apply for OnTrack online.

*Benefits and continued enrollment in the PPL OnTrack Repayment Program are all dependent upon customer making on time monthly payments and adhering to all policies and procedures which will be provided to customer at time of enrollment.

Do I Qualify for OnTrack?

Check the income table below to see if you qualify for OnTrack assistance.

Members of household Maximum Income
1 $20,385
2 $27,465
3 $34,545
4 $41,625
5 $48,70
6 $55,785
7 $62,865
8 $69,945
For Additional Members Add $7,080 for each additional person

Security Deposit Waiver

For new or existing PPL Utilities customers we also offer a security deposit waiver. Customers must first meet income guidelines to be considered for a waiver (up to 250% of FPIG). To request a security deposit waiver contact PPL Utilities directly at 1-800-DIAL-PPL (800-342-5775).

Find the TCCA Agency Near You

We have offices in Cumberland, Dauphin, and Perry County. You can contact any TCCA agency by email: or phone: (717) 232-9757.