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PPL OnTrack

Housing Security


Energy Assistance through OnTrack

Tri County Community Action proudly offers the PPL OnTrack Program to provide essential energy assistance to income-qualified households with an active PPL account. We're here to ensure that you can access the support you need to maintain your electricity services.

OnTrack Walk-In Hours of Operation:

Monday - Thursday 9 a.m. - 5 p.m.

We are not open for walk-in service on Fridays.

Please note that our walk-in service is not available on Fridays. Walk-in visitors will be guided through the OnTrack application process and asked to provide proof of income.

Wondering what constitutes proof of income? Click the button below to view examples of acceptable documents.

Struggling to Cover Electric Costs? Discover OnTrack

If you find it challenging to pay the full cost of your electric service on a limited income, OnTrack is your solution. This specialized payment plan is exclusively for PPL Electric customers with limited income (see income table below).

Benefits of enrolling in the PPL OnTrack Program include:

  • Preventing potential electric service shutoffs.
  • Enjoying reduced monthly payments for your electric service.
  • Gradual cancellation of a portion of your debt for every on-time payment made to PPL Utilities.
  • Access to valuable referrals for energy education and weatherization services.
Apply with Ease:

You can apply online or download the application in English or Spanish using the links below. Additionally, physical applications are available at our TCCA locations.

Please Note: The benefits and continued enrollment in the PPL OnTrack Repayment Program depend on making on-time monthly payments and adhering to all policies and procedures, which will be provided to you upon enrollment.

Or, download the application below:

Do I Qualify for OnTrack?

Check the income table below to determine if you qualify for OnTrack assistance based on your household size and income.

Members of household Maximum Income
1 $21,870
2 $29,580
3 $37,290
4 $45,000
5 $52,710
6 $60,420
7 $68,130
8 $75,840
For Additional Members Add $7,710 each additional person

Security Deposit Waiver

We also offer a security deposit waiver for new or existing PPL utility customers. Customers must meet income guidelines to be considered for a waiver (up to 250% of FPIG). To request a security deposit waiver, please get in touch with PPL Utilities directly at 1-800-DIAL-PPL (800-342-5775).

Find the TCCA Agency Near You

Our offices are conveniently located in Cumberland, Dauphin, and Perry Counties. Contact any TCCA agency for further assistance by emailing or calling (717) 232-9757.